Nimble App Error Guide

"No WiFi network was found. Please ensure your phone is connected to WiFi."

Please check the following and try again:

"We are unable to pair your Nimble"

If you are unable to pair your Nimble, please check the following and try again:. First please confirm your Nimble is in the state below:. Then check each of these steps:. *Please note if you insert your phone with the QR code on the screen and the m

Manicure Selection Errors - Unable to Select Manicure Type

Here is a guide to the errors you could have received when trying to select a manicure type:. "Error Selecting Mani: Your device is currently in an error state. (e38)" - Your device is currently in an error state. Please contact our NimbleCare team t

"Skipping Top Coat"

We have temporarily paused painting Top Coat on this color to deliver the best manicure quality possible right now. This means that this color will paint 3 coats for a Signature mani: 1 base coat, 2 coats of color. You do not need to do anything d

"System Error. Your Nimble has encountered a system error (e1)"

There was an error with your device and it had to be restarted.If your device is ready for a manicure, the Power (left) button and Capsule (right) buttons will be solid white. If this is the case, you may try your manicure again. If your device is in

"System Error. Your Nimble has encountered a system error (e2)"

There was an error during your manicure. If your Nimble is in an error state (Power button (left) white and Paint button (middle) red and all other lights are off), If your Nimble is in Capsule Ready then you can start another manicure!. If your Nimb

"System Error. Your Nimble has encountered a system error (e3)"

Your manicure had to be cancelled. If your device is in an error state (Power button (left) white and Paint button (middle) red and all other lights are off), please contact our NimbleCare team. Please leave your device on in the meantime

"System Error. Your Nimble has encountered a system error (e4)"

There was an error completing your manicure. If your device is in an error state (Power button (left) white and Paint button (middle) red and all other lights are off), please contact our NimbleCare team. Please leave your device on in the meantime.

"Capsule error. Oops! There was an issue with your capsules (e5)"

There was an issue identifying your capsules. If your device is ready for a manicure, the Power (left) button and Capsule (right) buttons will be solid white. If this is the case, you may try your manicure again. If your device is in an error state (

"Painting Error. Oops! There was an issue painting. Please contact customer service. (e6)"

There was an issue completing your manicure.If your device is ready for a manicure, the Power (left) button and Capsule (right) buttons will be solid white. If this is the case, you may try your manicure again. If your device is in an error state (Po

"Painting Error. Oops! There was an issue painting. Please contact customer service. (e7)"

"System Error. Your Nimble has encountered a system error. Please contact customer service. (e8)"

There was an issue completing your manicure. If your Nimble is in an error state (Power button (left) white and Paint button (middle) red and all other lights are off), If your Nimble went back to Capsule Ready please simply start another manicure!.

"System Error. Your Nimble has encountered a system error. Please contact customer service. (e9)"

"System Error. Your Nimble has encountered a system error. Please contact customer service. (e10)"

"System Error. Your Nimble has encountered a system error. (e11)"

"Scanning error. Oops! There was an issue scanning your hand. (e12)"

There was an issue scanning your hand. Please ensure you have inserting one to four fingers in your Nimble before beginning your manicure. Click here to view our guide to hand and finger placement. If your device is ready for you to insert your hand,

"Scanning error. Oops! There was an issue scanning your hand. (e13)"

"Capsule error. Oops! The capsule in [front slot, middle slot, back slot] is not valid. Please insert valid capsules. (e14)"

There was an issue with your capsules in the slot mentioned in the error message. If your Nimble is ready for a manicure, the Power (left) button and Capsule (right) buttons will be solid white. If this is the case, you may try your manicure again. T

"Capsule error. Oops! The capsule in [front slot, middle slot, back slot] is not valid. Please insert valid capsules. (e15)"

"System Error. Your Nimble has encountered a system error. (e16)"

"Power Lost. You’ve lost power! Your Nimble is shutting down. (e17)"

Your Nimble has lost power and is shutting down. When power has been restored, the Power button (left) on your Nimble will be solid white. You can then power on your Nimble and restart your manicure from the beginning. When you power back on your Nim

"You have asked to stop your manicure (e18)"

You have requested to stop your manicure. You must now start your manicure over from the beginning.

"Painting Error. Your manicure has timed out. (e19)"

Your manicure has timed out. This is likely due to WiFi issues. Please check the following and try again:. If your device is in an error state (Power button (left) white and Paint button (middle) red and all other lights are off), please contact our

"Capsule error. Oh no! The capsules you inserted have expired. Please insert new capsules. (e20)"

The capsules you have entered have expired. Please restart your manicure and ensure you are using un-expired capsules. Note that our capsules can currently paint up to 20 fingers within 10 days from the time of first use.If your device is ready for

"Motion Detected. Motion detected. Please try to keep still! (e21)"

In order to perform the best possible manicure, please hold as still as possible. If there is a lot of movement in your fingers, your manicure results may be suboptimal.

"Capsule error. Oops! The capsule in [front slot, middle slot, back slot] is not valid. Please insert valid capsules. (e22)"

The capsule in the mentioned slot(s) is not valid. Please reinsert valid capsules. If your Nimble is ready for a manicure, the Power (left) button and Capsule (right) buttons will be solid white. If this is the case, you may try your manicure again.

"Capsule error. Oops! The capsule in [front slot, middle slot, back slot] is not valid. Please insert valid capsules. (e23)"

"Capsure Error. Oops! Please insert your [top coat, color coat, base coat] capsule. (e24)"

A required capsule is missing to complete a manicure. The message you received should tell you which capsule is missing. This scenario usually happens with the following scenarios:. 1) You selected Signature Manicure or Practice manicure and only ins

"Process error. Oh no! There is an issue with your [top coat, color coat, base coat] capsule. (e25)"

There was an error calibrating the capsule(s) mentioned in the message you received. If your Nimble is in an error state (Power button (left) white and Paint button (middle) red and all other lights are off), If your Nimble is in Capsule Ready then y

"FYI There is a problem with finger X. Moving on to next finger. (e26)"

There was an issue with painting one of your fingers. Your manicure will continue, but that finger will be skipped. When this hand is complete, you can re-insert the finger that was not painted and try again.

"Empty Capsule Tray: There are no polish capsules in your Nimble. (e32)"

There are currently no capsules in your Nimble device. If you would like to begin a manicure, please ensure you insert capsules.If your device is ready for a manicure, the Power (left) button and Capsule (right) buttons will be solid white. If this i

"Painting Error. Oops! There was an issue painting. (e28)"

There was an issue completing your manicure. This is likely due to WiFi issues. Please check the following and try again:. If your device is in an error state (Power button (left) white and Paint button (middle) red and all other lights are off), ple

"Capsule Error: In order to deliver the best quality manicure, the shade COLOR NAME is temporarily unavailable."

In order to deliver the best quality manicure, the below shades are temporarily unavailable. Our engineers are working hard to bring back these colors, with the best manicure quality Nimble can deliver. Once we do, you won’t need to lift a finger -

"Capsule Not Valid: The color XXX is not available for Express Manis. Please select a new color or use our Signature Mani."

To ensure the best quality manicures, we are temporarily only allow select colors to be used for our Express Manis. Our engineers are working hard to make all colors available. Once we do, you won’t need to lift a finger - the software update will pu

Lock for Transport - Returning Nimble Robotic Arm Errors

Here is a guide to the errors you could have received when trying to return your Nimble Robitic Arm. "Error Returning Nimble Robotic Arm: Your device is currently in an error state." - Your device is currently in an error state. Please contact our Ni

"Capsule Not Valid: The color XXX is not available for Practice Manicures. Please use the extra set of polish we provided."

For your Practice Manicure, we’ve included an extra set of polish capsules in one of the following shades. You must use one of the below shades for your Practice Manicure:N•02 MorelloN•03 CrushN•11 WednesdayN•12 PickyN•16 CardiganN•18 TaosN•19 Eleven

"Capsule Error. Oops! You have inserted too many capsules. Please insert only the capsule you wish to paint with."

You have selected an Express manicure. Please insert only one capsule, as express manicures paint two coats of whichever polish capsule you insert. If you would like to paint with all three capsules, please select our Signature mani.

"System Error. Your Nimble has encountered a system error. Please contact customer service. (e42)"

Error Starting Fans

Here is a guide to the errors you could have received when trying to start the fans on your Nimble. "Error starting fans: We could not start the fans because a manicure is currently in progress." Fans can only be run when a manicure has been complete

Error Stopping Fans

Here is a guide to the errors you could have received when trying to stop the fans on your Nimble. "Error stopping fans: We could not stop the fans because they are not currently running. The fans turn off automatically after thirty minutes." The fan

"Calibration Error. We were unable to calibrate your Nimble because a hand was detected. Please remove any fingers from your Nimble and try again"

Fingers were detected in your Nimble while calibrating your capsules. Your hand does not need to be inserted until it is time to paint. Please remove your hand and try again.

"Error Starting Manicure"

"We could not start your manicure because your device is not ready." Please ensure the Paint Button (center) on your Nimble is solid white. If not, your manicure is not ready to be started. "We were unable to reach your device. Please make sure your

"Error Stopping Manicure"

"We could not stop your manicure because a manicure is currently not in progress." You do not currently have a manicure in progress, so we are unable to stop your manicure. "We were unable to reach your device. Please make sure your WiFi is connected

"Error Resetting WiFi"

"Your device is currently busy. When ready, the Power Button (left) and Capsule Button (right) will be white. You may then try resetting your WiFi." Your device is currently busy performing an update or wrapping up your manicure. When the Power Butto

"Capsule Warning: Your COLOR capsule has X fingers remaining. Please only insert the fingers you wish to paint or stop the manicure and insert a new set of capsules."

Each Nimble color capsule is good for 25 fingers. You have previously used this capsule before and can only use the number of fingers indicated in the warning. To stop your manicure:

"Scanning Hand Error: Oops! Your COLOR capsule has X fingers remaining. Please remove your hand and reinsert only the fingers you wish to paint."

You have inserted more fingers than are available on your capsule. Please only insert the number of fingers available or stop your manicure and insert a new set capsules. To stop your manicure:

"Capsule Error: Oops! Your COLOR capsule has painted 25 fingers. Please insert a new capsule."

You have used all 25 fingers available on your capsule. Please restart your manicure and ensure you are using un-expired capsules. Note that our capsules can currently paint up to 25 fingers within 10 days from the time of first use.

Hand Placement Check Errors

Your phone and Nimble device have to be connected to the same WiFi network in order to check your hand placement. Additionally, location services need to be enabled on your phone and allowed in the Nimble app in order for your Nimble app to detect yo

"Unstable WiFi Connection"

Your WiFi connection is weak or unstable. This may cause mani errors and/or increase your mani time. Please ensure your WiFi connection is strong. It might help to move your Nimble to the same room as your router.

"Error Opening Capsule Tray"

"Error Opening Capsule Tray: Your device is currently busy. Please wait until the Power Button (left) and Capsule Button (right) on your Nimble are solid WHITE.": Your device is still wrapping up your paint. When your device is read, the Power Button

"Error Opening Capsule Tray"

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