"System Error. Your Nimble has encountered a system error. Please contact customer service. (e9)"Updated a month ago
There was an issue completing your manicure.
If your Nimble is in an error state (Power button (left) white and Paint button (middle) red and all other lights are off), If your Nimble went back to Capsule Ready please simply start another manicure!
If your Nimble is in Error State ( see photo above to confirm) then continue on. Please follow the steps below carefully. If at any point you are unsure please reach out to customer support. If you do not follow them exactly then you risk damaging the Nimble.
We need to know what is going on inside with the capsule tray & brush heads since you received this error. Watch this 1 minute video to understand what we are looking for and then based on the answer follow the steps below
If you see the Brush head in the air/in the arm follow these steps:
If you see the Brush Head slightly sticking up from the capsule follow these steps:
If you see the Brush Head fully closed and inside the capsule follow these steps:
If you are unsure what the brush head placement is please contact us via the chat feature in the bottom right side of the page.