Nimble Beauty Troubleshooting

<p id="isPasted"><style type="text/css" id="isPasted"></style><span data-sheets-userformat="{&quot;2&quot;:771,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16776960},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;There was an error calibrating the capsule(s) mentioned in the message you received.  \nIf your device is in an error state (Power button (left) white and Paint button (middle) red and all other lights are off), please contact our NimbleCare team.  Do not attempt to troubleshoot on your own.  Please leave the device on exactly as it is.&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;">There was an error calibrating the capsule(s) mentioned in the message you received. &#xA0;</span></p><p id="isPasted"><span data-sheets-userformat="{&quot;2&quot;:771,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16776960},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;There was an error during your manicure.\nIf your device is in an error state (Power button (left) white and Paint button (middle) red and all other lights are off), please contact our NimbleCare team.  Please leave your device on in the meantime.&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;">If your Nimble is in an error state (Power button (left) white and Paint button (middle) red and all other lights are off), If your Nimble is in Capsule Ready then you can start another manicure!</span></p><p><br></p><p><span data-sheets-userformat="{&quot;2&quot;:771,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16776960},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;There was an issue completing your manicure.\nIf your device is in an error state (Power button (left) white and Paint button (middle) red and all other lights are off), please contact our NimbleCare team.&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;"><img src="https://attachments.gorgias.help/ZPB9rx1EdzxWVa3O/hc/kREQL2bN5E2Ml8n3/2024110517-e06bedb3-96b7-4843-a769-bdebb9fef51a-screenshot%20capture%20-%202024-11-05%20-%2008-05-47.png" style="width: 300px;" class="fr-fic fr-dii"><img src="https://attachments.gorgias.help/ZPB9rx1EdzxWVa3O/hc/kREQL2bN5E2Ml8n3/2024110517-57fb8ae5-fcc6-46cf-bee8-d9e7fb4e4f80-screenshot%20capture%20-%202024-11-05%20-%2008-05-35.png" style="width: 300px;" class="fr-fic fr-dii"></span><br></p><p><br></p><p><span data-sheets-userformat="{&quot;2&quot;:771,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16776960},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;There was an issue completing your manicure.\nIf your device is in an error state (Power button (left) white and Paint button (middle) red and all other lights are off), please contact our NimbleCare team.&quot;}" style="font-size: 14px; font-family: Arial; font-style: normal;">If your Nimble is in Error State ( see photo above to confirm) then continue. Please follow the steps below carefully. If at any point you are unsure please reach out to customer support. If you do not follow them exactly then you risk damaging the Nimble.&#xA0;</span></p><p><span data-offset-key="aiheo-0-0"><span data-text="true" style="font-size: 14px;">We need to know what is going on inside with the capsule tray &amp; brush heads since you received this error. Watch this&#xA0;</span></span><span style="font-size: 14px;"><a href="https://www.youtube.com/watch?v=M3Sqp2RHZ4Q" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="aiheo-1-0"><span data-text="true"><u>1-minute video</u>&#xA0;</span></span></a></span><span data-offset-key="aiheo-2-0"><span data-text="true" style="font-size: 14px;">to understand what we are looking for and then based on the answer follow the steps below</span></span></p><p><br></p><p><span data-offset-key="aiheo-2-0"><span data-text="true"><strong>If you see the Brush head in the air/in the arm follow these steps:</strong></span></span></p><div data-block="true" data-editor="5igmj" data-offset-key="atite-0-0"><div data-offset-key="atite-0-0"><span data-offset-key="atite-0-0"><span data-text="true">Step 1: Long press the Paint button that is solid red for 3 seconds, this will prompt the capsule button to start blinking red</span></span></div></div><div data-block="true" data-editor="5igmj" data-offset-key="74b02-0-0"><div data-offset-key="74b02-0-0"><span data-offset-key="74b02-0-0"><span data-text="true">Step 2: Long press the Power button that is solid white for 3 seconds. This will then prompt the device to return the brush back inside the capsule and then the device will reboot going back to Capsule Ready and you can start a manicure again!</span></span></div><p><br></p><p><span data-offset-key="74b02-0-0"><span data-text="true"><strong>If you see the Brush Head slightly sticking up from the capsule follow these steps:</strong></span></span></p><div data-block="true" data-editor="dbrbe" data-offset-key="85g1e-0-0"><div data-offset-key="85g1e-0-0"><span data-offset-key="85g1e-0-0"><span data-text="true">Step 1: You are going to insert your left pointer finger inside the Nimble to push the capsule brush down that is sticking up&#xA0;</span></span></div></div><div data-block="true" data-editor="dbrbe" data-offset-key="2sma4-0-0"><div data-offset-key="2sma4-0-0"><span data-offset-key="2sma4-0-0"><span data-text="true">Step 2: After that is done you will then long press the paint button (middle button) for 3 seconds which will force the capsule button to flash red</span></span></div></div><div data-block="true" data-editor="dbrbe" data-offset-key="7vbff-0-0"><div data-offset-key="7vbff-0-0"><span data-offset-key="7vbff-0-0"><span data-text="true">Step 3: You will then long press the capsule button for 3 seconds and it will then blink red/white/pink. This will open the capsule door and you will remove the capsules and set them aside</span></span></div></div><div data-block="true" data-editor="dbrbe" data-offset-key="4786e-0-0"><div data-offset-key="4786e-0-0"><span data-offset-key="4786e-0-0"><span data-text="true">Step 4: Once the Capsule door is open, you will long press the Power button (first button) for 3 seconds. This will reboot your Nimble putting it back in the capsule-ready mode which is the power and capsule buttons both solid white</span></span></div><p><br></p><p><span data-offset-key="4786e-0-0"><span data-text="true"><strong>If you see the Brush Head fully closed and inside the capsule follow these steps:</strong></span></span></p><div data-block="true" data-editor="dbrbe" data-offset-key="2sma4-0-0"><div data-offset-key="2sma4-0-0"><span data-offset-key="2sma4-0-0"><span data-text="true">Step 1: Long press the paint button (middle button) for 3 seconds which will force the capsule button to flash red</span></span></div></div><div data-block="true" data-editor="dbrbe" data-offset-key="7vbff-0-0"><div data-offset-key="7vbff-0-0"><span data-offset-key="7vbff-0-0"><span data-text="true">Step 2: You will then long press the capsule button for 3 seconds and it will then blink red/white/pink. This will open the capsule door and you will remove the capsules and set them aside</span></span></div></div><div data-block="true" data-editor="dbrbe" data-offset-key="4786e-0-0"><div data-offset-key="4786e-0-0"><span data-offset-key="4786e-0-0"><span data-text="true">Step 3: Once the Capsule door is open, you will long press the Power button (first button) for 3 seconds. This will reboot your Nimble putting it back in the capsule-ready mode which is the power and capsule buttons both solid white</span></span></div><p><br></p><p><span data-offset-key="4786e-0-0"><span data-text="true">If you are unsure what the brush head placement is please contact us via the chat feature in the bottom right side of the page.</span></span></p></div></div></div><div data-block="true" data-editor="5igmj" data-offset-key="74b02-0-0"><div data-block="true" data-editor="dbrbe" data-offset-key="4786e-0-0"><div data-block="true" data-editor="dbrbe" data-offset-key="4786e-0-0"><br></div></div></div>

There was an error calibrating the capsule(s) mentioned in the message you received. If your Nimble is in an error state (Power button (left) white and Paint button (middle) red and all other lights are off), If your Nimble is in Capsule Ready then y

"Process error. Oh no! There is an issue with your [top coat, color coat, base coat] capsule. (e25)"

Nimble App Error Guide

Where do I find all your Nimble tutorials?

Where is your User Manual?

Nimble Arm Placement

How does hand and finger placement affect my manicure results?

The plastic at the bottom of the hand rest hurts my fingers.

How do I best use the Nimble custom arm rest?

The hand asssistant is uncomfortable and hurts my hand.

My Nimble device will not turn on.

How do I connect my Nimble device to WiFi?

How do I connect a new phone or replace my current phone to a Nimble device?

What are the WiFi requirements?

What nail size does the device accommodate?

How do I reset the WiFi on my Nimble device?

How do I start a manicure?

How do I finish a manicure?

How do I leave a review for my manicure?

How do I stop a manicure in the middle of the session?

What are the buttons on the device called?

The Power button is solid red.

The Power button is solid white, and the Capsule button is solid white.  The Paint button is off.

The Power button is solid white, the Paint button is solid red.  The WiFi light is blinking blue.

The Power button is solid white, the Paint button is solid red, but the all other lights are off.

The center Paint button is solid white, and the hand assist has lifted.

The mobile phone icon is blinking blue and all other buttons are off.

What colors are available for Express Manis?

What colors are available for Practice Manis?

Nimble Device Help

Why does the nail polish Nimble uses matter?  Why can't I use my own nail polish?

Why is there a 10 day expiration window on the Nimble capsules?

There is still polish left in the capsule even after 20 fingers.  Why can’t you paint more fingers with it?

How do I best prepare my polish capsules for a manicure?

Nimble Polish Capsules Help

How do I stop a manicure?

Can I stop and resume my manicure?

What is calibration?

What is scanning?

What is base coat?

What is color coat?

What is top coat?

Why do I need to enable notifications?

In the app, can I select what coats I want?

In the app, can I select which fingers I want painted?

How do I reset my password?

What's the difference between a Signature mani and an Express mani?

Nimble App Help

"No WiFi network was found. Please ensure your phone is connected to  WiFi."

"We are unable to pair your Nimble"

Manicure Selection Errors - Unable to Select Manicure Type

"Skipping Top Coat"

"System Error. Your Nimble has encountered a system error (e1)"

"System Error. Your Nimble has encountered a system error (e2)"

"System Error. Your Nimble has encountered a system error (e3)"

"System Error. Your Nimble has encountered a system error (e4)"

"Capsule error. Oops! There was an issue with your capsules (e5)"

"Painting Error. Oops! There was an issue painting. Please contact customer service. (e6)"

"Painting Error. Oops! There was an issue painting. Please contact customer service. (e7)"

"System Error. Your Nimble has encountered a system error. Please contact customer service. (e8)"

"System Error. Your Nimble has encountered a system error. Please contact customer service. (e9)"

"System Error. Your Nimble has encountered a system error. Please contact customer service. (e10)"

"System Error. Your Nimble has encountered a system error. (e11)"

"Scanning error. Oops! There was an issue scanning your hand. (e12)"

"Scanning error. Oops! There was an issue scanning your hand.  (e13)"

"Capsule error. Oops! The capsule in [front slot, middle slot, back slot] is not valid. Please insert valid capsules. (e14)"

"Capsule error. Oops! The capsule in [front slot, middle slot, back slot] is not valid. Please insert valid capsules. (e15)"

"System Error. Your Nimble has encountered a system error. (e16)"

"Power Lost. You’ve lost power! Your Nimble is shutting down. (e17)"

"You have asked to stop your manicure (e18)"

"Painting Error. Your manicure has timed out. (e19)"

"Capsule error. Oh no! The capsules you inserted have expired. Please insert new capsules. (e20)"

"Motion Detected. Motion detected. Please try to keep still! (e21)"

"Capsule error. Oops! The capsule in [front slot, middle slot, back slot] is not valid. Please insert valid capsules. (e22)"

"Capsule error. Oops! The capsule in [front slot, middle slot, back slot] is not valid. Please insert valid capsules. (e23)"

"Capsure Error. Oops! Please insert your [top coat, color coat, base coat] capsule. (e24)"

"FYI There is a problem with finger X. Moving on to next finger. (e26)"

"Empty Capsule Tray: There are no polish capsules in your Nimble. (e32)"

"Painting Error. Oops! There was an issue painting. (e28)"

"Capsule Error: In order to deliver the best quality manicure, the shade COLOR NAME is temporarily unavailable."

"Capsule Not Valid: The color XXX is not available for Express Manis. Please select a new color or use our Signature Mani."

Lock for Transport - Returning Nimble Robotic Arm Errors

"Capsule Not Valid: The color XXX is not available for Practice Manicures. Please use the extra set of polish we provided."

"Capsule Error. Oops! You have inserted too many capsules. Please insert only the capsule you wish to paint with."

"System Error. Your Nimble has encountered a system error. Please contact customer service. (e42)"

Error Starting Fans

Error Stopping Fans

"Calibration Error. We were unable to calibrate your Nimble because a hand was detected. Please remove any fingers from your Nimble and try again"

"Error Starting Manicure"

"Error Stopping Manicure"

"Error Resetting WiFi"

"Capsule Warning: Your COLOR capsule has X fingers remaining. Please only insert the fingers you wish to paint or stop the manicure and insert a new set of capsules."

"Scanning Hand Error: Oops! Your COLOR capsule has X fingers remaining. Please remove your  hand and reinsert only the fingers you wish to paint."

"Capsule Error: Oops! Your COLOR capsule has painted 25 fingers. Please insert a new capsule."

Hand Placement Check Errors

"Unstable WiFi Connection"

"Error Opening Capsule Tray"

"Process error. Oh no! There is an issue with your [top coat, color coat, base coat] capsule. (e25)"Updated a month ago