Nimble Beauty Troubleshooting

<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Here is a guide to the errors you could have received when trying to start the fans on your Nimble<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&quot;Error starting fans:&#xA0;We could not start the fans because a manicure is currently in progress.&quot; Fans can only be run when a manicure has been completed. Please ensure your device is in Capsule Ready mode and the Power Button (left) and Capsule Button (right) are solid white.<span data-sheets-userformat="{&quot;2&quot;:829,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Please check the following and try again:\nPlease ensure your location services are turned on so that the Nimble app can find your WiFi network. \nPlease ensure your WiFi network is connected to the internet. \nPlease ensure you have entered the correct password. Please ensure your screen is bright.&quot;}" style="box-sizing: inherit; font-size: 16px; font-family: Arial; font-style: normal;"> <p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span data-sheets-userformat="{&quot;2&quot;:829,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Please check the following and try again:\nPlease ensure your location services are turned on so that the Nimble app can find your WiFi network. \nPlease ensure your WiFi network is connected to the internet. \nPlease ensure you have entered the correct password. Please ensure your screen is bright.&quot;}" style="box-sizing: inherit; font-size: 16px; font-family: Arial; font-style: normal;">&quot;Error starting fans:&#xA0;Your device is currently in an error state.&quot; Please contact our Customer Care team to repair your device.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span data-sheets-userformat="{&quot;2&quot;:829,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Please check the following and try again:\nPlease ensure your location services are turned on so that the Nimble app can find your WiFi network. \nPlease ensure your WiFi network is connected to the internet. \nPlease ensure you have entered the correct password. Please ensure your screen is bright.&quot;}" style="box-sizing: inherit; font-size: 16px; font-family: Arial; font-style: normal;">&quot;Error starting fans:&#xA0;Your device is currently busy. When ready, the Power Button (left) and capsule Button (right) will be solid white. You may then start the fans.&quot; Your device is currently busy performing an update. When ready, the Power Button (left) and Capsule Button (right) will be solid white.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span data-sheets-userformat="{&quot;2&quot;:829,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Please check the following and try again:\nPlease ensure your location services are turned on so that the Nimble app can find your WiFi network. \nPlease ensure your WiFi network is connected to the internet. \nPlease ensure you have entered the correct password. Please ensure your screen is bright.&quot;}" style="box-sizing: inherit; font-size: 16px; font-family: Arial; font-style: normal;">&quot;Error starting fans:&#xA0;The fans on your Nimble are already running.&quot; The fans on your Nimble are already running.&#xA0;<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&quot;Error starting fans:&#xA0;We were unable to reach your device. Please make sure your WiFi is connected and stable.&quot;&#xA0;<span style="box-sizing: inherit; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Your device is currently not connected to the internet.&#xA0;

Here is a guide to the errors you could have received when trying to start the fans on your Nimble. "Error starting fans: We could not start the fans because a manicure is currently in progress." Fans can only be run when a manicure has been complete

Error Starting Fans

Nimble App Error Guide

Where do I find all your Nimble tutorials?

Where is your User Manual?

Nimble Arm Placement

How does hand and finger placement affect my manicure results?

The plastic at the bottom of the hand rest hurts my fingers.

How do I best use the Nimble custom arm rest?

The hand asssistant is uncomfortable and hurts my hand.

My Nimble device will not turn on.

How do I connect my Nimble device to WiFi?

How do I connect a new phone or replace my current phone to a Nimble device?

What are the WiFi requirements?

What nail size does the device accommodate?

How do I reset the WiFi on my Nimble device?

How do I start a manicure?

How do I finish a manicure?

How do I leave a review for my manicure?

How do I stop a manicure in the middle of the session?

What are the buttons on the device called?

The Power button is solid red.

The Power button is solid white, and the Capsule button is solid white.  The Paint button is off.

The Power button is solid white, the Paint button is solid red.  The WiFi light is blinking blue.

The Power button is solid white, the Paint button is solid red, but the all other lights are off.

The center Paint button is solid white, and the hand assist has lifted.

The mobile phone icon is blinking blue and all other buttons are off.

What colors are available for Express Manis?

What colors are available for Practice Manis?

Nimble Device Help

Why does the nail polish Nimble uses matter?  Why can't I use my own nail polish?

Why is there a 10 day expiration window on the Nimble capsules?

There is still polish left in the capsule even after 20 fingers.  Why can’t you paint more fingers with it?

How do I best prepare my polish capsules for a manicure?

Nimble Polish Capsules Help

How do I stop a manicure?

Can I stop and resume my manicure?

What is calibration?

What is scanning?

What is base coat?

What is color coat?

What is top coat?

Why do I need to enable notifications?

In the app, can I select what coats I want?

In the app, can I select which fingers I want painted?

How do I reset my password?

What's the difference between a Signature mani and an Express mani?

Nimble App Help

"No WiFi network was found. Please ensure your phone is connected to  WiFi."

"We are unable to pair your Nimble"

Manicure Selection Errors - Unable to Select Manicure Type

"Skipping Top Coat"

"System Error. Your Nimble has encountered a system error (e1)"

"System Error. Your Nimble has encountered a system error (e2)"

"System Error. Your Nimble has encountered a system error (e3)"

"System Error. Your Nimble has encountered a system error (e4)"

"Capsule error. Oops! There was an issue with your capsules (e5)"

"Painting Error. Oops! There was an issue painting. Please contact customer service. (e6)"

"Painting Error. Oops! There was an issue painting. Please contact customer service. (e7)"

"System Error. Your Nimble has encountered a system error. Please contact customer service. (e8)"

"System Error. Your Nimble has encountered a system error. Please contact customer service. (e9)"

"System Error. Your Nimble has encountered a system error. Please contact customer service. (e10)"

"System Error. Your Nimble has encountered a system error. (e11)"

"Scanning error. Oops! There was an issue scanning your hand. (e12)"

"Scanning error. Oops! There was an issue scanning your hand.  (e13)"

"Capsule error. Oops! The capsule in [front slot, middle slot, back slot] is not valid. Please insert valid capsules. (e14)"

"Capsule error. Oops! The capsule in [front slot, middle slot, back slot] is not valid. Please insert valid capsules. (e15)"

"System Error. Your Nimble has encountered a system error. (e16)"

"Power Lost. You’ve lost power! Your Nimble is shutting down. (e17)"

"You have asked to stop your manicure (e18)"

"Painting Error. Your manicure has timed out. (e19)"

"Capsule error. Oh no! The capsules you inserted have expired. Please insert new capsules. (e20)"

"Motion Detected. Motion detected. Please try to keep still! (e21)"

"Capsule error. Oops! The capsule in [front slot, middle slot, back slot] is not valid. Please insert valid capsules. (e22)"

"Capsule error. Oops! The capsule in [front slot, middle slot, back slot] is not valid. Please insert valid capsules. (e23)"

"Capsure Error. Oops! Please insert your [top coat, color coat, base coat] capsule. (e24)"

"Process error. Oh no! There is an issue with your [top coat, color coat, base coat] capsule. (e25)"

"FYI There is a problem with finger X. Moving on to next finger. (e26)"

"Empty Capsule Tray: There are no polish capsules in your Nimble. (e32)"

"Painting Error. Oops! There was an issue painting. (e28)"

"Capsule Error: In order to deliver the best quality manicure, the shade COLOR NAME is temporarily unavailable."

"Capsule Not Valid: The color XXX is not available for Express Manis. Please select a new color or use our Signature Mani."

Lock for Transport - Returning Nimble Robotic Arm Errors

"Capsule Not Valid: The color XXX is not available for Practice Manicures. Please use the extra set of polish we provided."

"Capsule Error. Oops! You have inserted too many capsules. Please insert only the capsule you wish to paint with."

"System Error. Your Nimble has encountered a system error. Please contact customer service. (e42)"

Error Stopping Fans

"Calibration Error. We were unable to calibrate your Nimble because a hand was detected. Please remove any fingers from your Nimble and try again"

"Error Starting Manicure"

"Error Stopping Manicure"

"Error Resetting WiFi"

"Capsule Warning: Your COLOR capsule has X fingers remaining. Please only insert the fingers you wish to paint or stop the manicure and insert a new set of capsules."

"Scanning Hand Error: Oops! Your COLOR capsule has X fingers remaining. Please remove your  hand and reinsert only the fingers you wish to paint."

"Capsule Error: Oops! Your COLOR capsule has painted 25 fingers. Please insert a new capsule."

Hand Placement Check Errors

"Unstable WiFi Connection"

"Error Opening Capsule Tray"

Error Starting FansUpdated 3 months ago